FAQ
Orders & Products
What does Roovereta sell?
Roovereta offers a curated selection of home décor products and kitchen items, including pieces from our The Kitchen Edit and The Living Edit collections.
Are all products available all the time?
Product availability may change. If an item becomes unavailable after an order is placed, we will contact you with the appropriate next steps.
Can I change or cancel my order?
If you need to make a change or request a cancellation, please contact us as soon as possible at sobonattha@gmail.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been dispatched.
Payment
What payment methods do you accept?
We currently accept payments through PayPal.
Is my payment secure?
Payments are processed through PayPal. Payment information is handled through the payment provider's secure payment systems.
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United Kingdom only.
Which delivery service do you use?
Orders are delivered through Royal Mail.
How long does order processing take?
Orders are generally processed within 1–2 working days.
How long does delivery take?
Estimated delivery is 2–4 working days after dispatch. Delivery times are estimates and may occasionally be affected by circumstances outside our control.
What is your order cut-off time?
Our order cut-off time is 2:00 PM GMT. Orders are processed according to our normal handling schedule.
Will I receive tracking information?
Where tracking information is available for your shipment, it will be provided through the applicable delivery process.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of delivery.
Can I return an item if I simply changed my mind?
Yes. We accept returns for eligible non-defective products as well as defective products, subject to our return conditions.
Are returns free?
Yes. We provide free return shipping for eligible returns. A return label can be downloaded and printed at no charge.
Do you charge a restocking fee?
No. We do not charge a restocking fee.
Are there any final sale items?
No. We do not currently designate any products as final sale items.
Do you accept exchanges?
Yes. Exchanges are accepted subject to product availability and the applicable return conditions. Please contact us before returning an item for an exchange.
How do I return an item?
Returns are made by mail. Please contact us at sobonattha@gmail.com for the appropriate return instructions and label.
How long does it take to receive my refund?
Refunds are generally processed within 7 days after the applicable return has been received and processed.
What if my item arrives damaged or defective?
Please contact us as soon as reasonably possible at sobonattha@gmail.com with your order details and information about the issue. We will review the situation and provide an appropriate solution.
Customer Support
How can I contact Roovereta?
The best way to contact us is by email: sobonattha@gmail.com.
You can also reach us by phone at +44 113 245 1536.
What are your opening hours?
Our customer support hours are Monday to Friday, 9:00 AM–5:00 PM GMT.
Where is Roovereta based?
Roovereta is based at:
Roovereta
38 Park Cross Street
Leeds, England LS1 2QH
United Kingdom
How quickly will you respond to my enquiry?
We aim to respond to customer enquiries as promptly as possible during our normal opening hours. Response times may vary depending on the nature and complexity of your enquiry.
More Information
For detailed information about your rights and our policies, please refer to our Shipping Policy, Returns & Refunds Policy, Privacy Policy, and Terms of Service.