Terms of Service
Last updated: 3 September 2026
Welcome to Roovereta. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.
1. About Roovereta
Roovereta is a UK-based online store offering home décor products and kitchen items, including products within The Kitchen Edit and The Living Edit collections.
Roovereta
38 Park Cross Street
Leeds, England LS1 2QH
United Kingdom
Email: sobonattha@gmail.com
Phone: +44 113 245 1536
2. Using Our Website
You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.
You must not use our website to engage in fraudulent activity, attempt to gain unauthorised access to our systems, distribute harmful software, or otherwise misuse our services.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and other information displayed on our website are accurate and helpful.
Slight variations in colour, appearance, texture, finish, or presentation may occur depending on your device, display settings, lighting, or the nature of individual products.
We reserve the right to correct errors, update product information, change availability, or discontinue products without prior notice.
4. Product Availability
All products are subject to availability. Adding an item to your shopping basket does not guarantee that the item will remain available until your order is completed.
If we are unable to fulfil an accepted order because a product becomes unavailable, we will contact you and provide an appropriate resolution, including a refund where applicable.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products. An order is subject to acceptance and availability.
After placing an order, you should receive an order confirmation containing relevant order details. Receiving an order confirmation does not necessarily mean that the order has been dispatched.
We reserve the right to refuse or cancel an order where there is a legitimate reason, including suspected fraud, pricing errors, product availability issues, or other circumstances affecting our ability to fulfil the order.
6. Prices and Payment
Product prices are displayed on our website at the time of purchase. We reserve the right to change prices at any time. Changes will not affect an order that has already been accepted, except where required to correct an obvious pricing error or as otherwise permitted by law.
Payments are currently processed through PayPal. By completing checkout, you confirm that the payment information supplied through the payment process is accurate and that you are authorised to use the selected payment method.
7. Shipping and Delivery
We currently ship to addresses within the United Kingdom only.
Orders are generally processed within 1–2 working days. Our order cut-off time is 2:00 PM GMT.
Delivery is handled through Royal Mail, with an estimated transit time of 2–4 working days after dispatch.
Delivery estimates are provided as guidance and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, service interruptions, or other unforeseen events.
8. Returns and Refunds
We accept eligible returns within 30 days of delivery.
Customers may request a return for defective or non-defective products, subject to our Returns & Refunds Policy and applicable consumer protection law.
- Return period: 30 days
- Return method: By mail
- Return shipping: Free
- Return label: Free downloadable and printable label
- Restocking fee: None
- Final sale items: None
- Exchanges: Accepted
- Refund processing: Within 7 days after the applicable return has been processed
For complete return instructions and eligibility requirements, please refer to our separate Returns & Refunds Policy.
9. Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as reasonably possible at sobonattha@gmail.com with your order details and information about the issue.
We will review the issue and provide an appropriate solution in accordance with applicable consumer protection law and our returns procedures.
10. Exchanges
Exchanges are accepted subject to product availability and the applicable return conditions. Please contact us before sending an item back for an exchange so that we can provide the appropriate instructions.
11. Intellectual Property
Unless otherwise stated, the content displayed on the Roovereta website, including text, graphics, logos, photographs, page designs, and other materials, is owned by or licensed to Roovereta and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial shopping purposes. You must not reproduce, distribute, modify, publish, or commercially exploit our content without appropriate permission.
12. Third-Party Services
Our website may rely on third-party services, including payment and delivery providers. These services may operate under their own terms and privacy policies.
We are not responsible for the independent policies, systems, or availability of third-party services, although we will take reasonable steps to assist with issues relating to orders placed through our website.
13. Limitation of Liability
Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law, including applicable consumer rights.
Subject to those legal protections, Roovereta will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.
14. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control. These may include natural events, severe weather, transportation disruptions, communication or infrastructure failures, labour disruptions, government action, or other unforeseen events.
15. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements. The latest version will be published on this page together with the updated date.
Changes will not affect rights or obligations that have already arisen where doing so would be unlawful.
17. Governing Law
These Terms of Service are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.
If you are a consumer, nothing in these terms affects your statutory rights under applicable UK consumer protection legislation.
18. Contact Us
If you have questions about these Terms of Service, an order, a product, or any of our policies, please contact us.
Roovereta
38 Park Cross Street
Leeds, England LS1 2QH
United Kingdom
Email: sobonattha@gmail.com
Phone: +44 113 245 1536
Opening hours: Monday to Friday, 9:00 AM–5:00 PM GMT